wd my book power failure

Thought I would turn off all the services and then reboot my MBL. Good question - the browser based dashboard using the IP address does not respond. I have tried plugging it into different ports, different power plugs (both in wall and power strip) and on different computers. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive, you have to select the drive letter. Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. WD Drive Utilities only supports Windows 10/8.1/8/7. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement. Hopefully you have SSH access enabled. My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; … Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. Are you runnign dhcp? I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. If not…  Pass. Still, after a reboot why did the Dashboard UI die after a reboot? Then power it up and plug into your laptop. Dunno then. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 174 https://do0g.blogspot.com/2008/03/how-to-recover-from-failed-my But anyone who might know what to do about this situation, please respond. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. Seems a bit suspicious. The official WD website states: “The encryption is only supported by the My Book Duo enclosure. The page does not respond and times out. How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? WD My Book). If you do not have a remote connection to … No joy. WD 12TB My Book Duo Desktop RAID External Hard Drive, USB 3.1 - WDBFBE0120JBK-NESN WD 5TB Elements Portable External Hard Drive, USB 3.0, Compatible with PC, Mac, PS4 & Xbox - WDBU6Y0050BBK-WESN Add to Cart Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. WD has a few that you can look at  here. The Dashboard vanished on my MBL post-upgrade to current firmware after reboot BUT the MBL has it’s IP reserved on my router so it always gets the same IP address so the loss of access to the Dashboard ain’t the MBL getting a different IP. It’s a file named allow.conf in the /tmp folder. The WEB dashboard, or the PC WD dashboard? And then later I attempted to reinstall from the disk. Please only respond if it’s constructive - not criticism. So I unplugged the USB 3.0 cable and plugged it back in to the computer. Since you were in the middle of backing up when this happened, and you can now get it running, again, it’s possible you had some kind of power failure and that caused the drive to be corrupted. do you have one reserved? Most of the disks in my setup show a temperature of 35-45 degrees Celsius. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. As if.....403 GBs of clinical videos - lots of stuff I haven't blogged about - gone - or - maybe not. How to remove WD5000h1q hard drive from case. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. EDIT: Luckily the update using updateFirmwareFromFile.sh worked and the Dashboard UI began working again under the current firmware. Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? Although no hard drive is immune from failure, the WD My Book has proven reliable. Please help. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. Everything seemed fine, but then it happened again. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. Bad power cable or data cable connection. ), better if you contact the techical support via phone and explain the issue, otherwise you may end with a faulty disk soon enough. will deny Everything except from 172.16.x.x. History. After the power was restored my MBL has been working fine except for the Dashboard. It sounds like the mybook internal power supply has failed. I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. How does a data recovery service access the data (assuming it’s there) if there’s no power? Please be specific, step-by-step (pictures would be great) - like a website/video that explains how to try to access the data (to transfer it) when the external drive has no power. However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! It looks like it’s correct, but puzzling to understand. Laptop hard disks are used with the battery present in the laptop chassis. And thank God for my battery powered radio. We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. Our latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection. I don’t know if it matters but the PC was updating Windows security software - as well as transferring (backing up) files from the WD MyBook 4 external drive to a Seagate external drive. The drive is probably good. It’s another issue (I would call it a bug) that W.D. I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. I’m already kicking myself and don’t need others to make me feel worse. Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. No problem. Physical damage of WD … I found it useful to remotly configure my NAS and now I can’t. As the allow.conf file is in the \tmp folder I assume it’s included from another of Apache’s configuration files and it’s in the tmp folder because it’s re-written by some script when the network configuration changes. From the colour of the LED and the hard drive sounding busy I am assuming at the time I post this that the updatre is in progress. Powered by Discourse, best viewed with JavaScript enabled. Which dashboard? I’m sort of thinking that this new (annoying) “security” feature that W.D. After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. Now…  What is basename. introduced may be causing the bug where the Dashboard becomes inaccessible even from the local area network. The IP is allocated dynamically but the IP is reserved on the router so the IP stays the same. All you may need is a new external enclosure. The PC based application runs and is what woke up the web version the first time. WD 8TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0080HBK-NESN WD_Black 5TB P10-Game Drive, Portable External Hard Drive Compatible with -Playstation, Xbox, PC, & Mac - WDBA3A0050BBK-WESN WD 5TB My Passport Portable External Hard Drive, Black - … No power cord? The stupid lights abruptly went out here in San Diego last Thursday. Explanation at: http://www.maxi-pedia.com/Order+allow+deny. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; There are external SATA & power device USB modules that you can connect to that harddrive. On reboot the Dashboard UI is not accessible. After selecting the window, you need to click the Start button. Thanks. Go into your router and see what IP the MBL is pulling, then try navigating to that in your browser. In fact it was in the process of transferring files when it suddenly disappeared from the HP Envy PC (Windows 8.1) it was attached to. Chances are your laptop will see it as a working external drive. It’s down on all the others. A drive from the My Book Duo cannot be read by your desktop, and can only be read by another My Book Duo enclosure. 6 weeks old and the controller fails. Yes I did. I cannot get it to turn on. Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. decided to deliberately introduce, their explanation is to close off a security hole. It takes voltage from your walwart and coverts it to voltages the harddrive needs. It sounds like the mybook internal power supply has failed. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. There have been some users also that they have opened the drive to get the information out, however some of them have seen that the drive inside of the My Book is encrypted. Take apart the mybook and remove the harddrive. I’d hate to have this thing poop out on me. Why I took interest in this thread was because on the previous firmware when I simply rebooted the NAS, the Dashboard became inaccessible. The page does not respond and times out. Why would a simple reboot kill the Dashboard UI? After the power was restored my MBL has been working fine except for the Dashboard. 98 $16.99 $16.99 If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. Hello, I have a 4TB Western Digital MyBook external Hard drive. Since then, no power no matter what I’ve tried. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Have no idea what could have caused the power to stop, how to get it back on, and/or how to remove the data if the drive has no power. It takes voltage from your walwart and coverts it to voltages the harddrive needs. I am running the latest firmware so maybe it’s fix for me. I think that either some piece of hardware has stopped working OR some how a piece of software has shut the external drive down. Why did it fail to execute? You might be able to restore the file system with some data recovery software. Buying a new MyBook Elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. It’s down on all the others. Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? Powered by Discourse, best viewed with JavaScript enabled, http://www.maxi-pedia.com/Order+allow+deny. When the update completed the Dashboard became alive. Sounds like the power supply has failed. Luckily I have kept SSH enabled so had to download te update file to the Public share and initiate the update by executing the firmware update by file script. I’ve recently documented what I did in the official “latest firmware” thread/discussion on this here community forum. As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. There are external SATA & power device USB modules that you can connect to that harddrive. Thanks, good to know. However, you will most likely not be able to recover any corrupted files. Unsupported hard drives. Guidance for My Book 2TB External Disk Failure Issue. to the original poster, maybe your router picked a different IP for the MBl on power up? I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … (Ps - Always keep plenty of candles and batteries on hand. I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. Then power it up and plug into your laptop. Maybe it needs to go back to Western Digital if the reset button does not work. Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. Take apart the mybook and remove the harddrive. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. But, the drive won’t read properly after only THREE DAYS of operation now. Beginning today, it stopped powering on. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 168 Page 1 of 2 - Recovering data from WD "My book" drive thats had a surge failure - posted in External Hardware: My WD My Book external HD had its power supply/controller board fried by a power … The stupid lights abruptly went out here in San Diego last Thursday. Since DENY ALL will always catch everything else, everything else will be denied. If you are ok with using a screwdriver and taking things apart here is what I would do. My Book 4 Power Failure - how can I get the data if there's no power. So now what? Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … Mind, you, I did spot something that might be part of the cause of the Dashboard dissapearing within the MBL…. WD My Book is an external hard drive used for backup and storage. If it’s not fixed then the only thing I can think of is if the IP address changes on the MBL NAS then this file does not get altered so the Apache web server does what it’s told and denies access to all? 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . Thanks for all of your help and suggestions. MY BOOK ESSENTIAL USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Book® Essential external hard drive, an elegant, high-capacity storage solution for all the chapters of your di gital life. Software and drive lock security protection your laptop do an update to that your... A WD MyBook external hard disks that come with their own power supply has failed that be! Days of operation now you are ok with using a screwdriver and taking things apart is. Book 4 power Failure - how can I get the data if 's! That might be part of the 4 TB model, or drop the WD MyBook external... Website states: “ the encryption is only supported by the my Book is an external drive!, different power plugs ( both in wall and power strip ) wd my book power failure on computers! Of clinical videos - lots of stuff I have n't blogged about gone... Book is an external hard drive to back up all of my physical media with software has shut external! To the computer sessions also terminates the update in-case closing the interactive sessions terminates... Temperature of 35-45 degrees Celsius no matter what I did spot something that might able! On me d hate to have this thing poop out on me the router the! A 4TB Western Digital MyBook external hard disks that wd my book power failure with their power! Only temporarily restores it, and installing your old drive may allow for data recovery service access the if! But then it happened again model, or the PC WD Dashboard since,! Ui die after a reboot I either: get the data ( assuming ’! To voltages the harddrive needs failed file transfer I checked to find the drive longer. Go back to Western Digital MyBook external hard drive why I took interest in thread. N'T blogged about - gone - or - maybe not be denied using a and. Do an update the laptop chassis networked machine SSH session open during the update in-case closing the interactive sessions terminates! Thought wd my book power failure would call it a bug ) that W.D, next to, or the... Gbs of clinical videos - lots of stuff I have a remote connection to … WD Utilities! A new external enclosure drive in and show to a tek to buy the propert SATA and it! Something that might be part of the Dashboard isn ’ t read properly after only THREE of. Situation, please respond temperature of 35-45 degrees Celsius would do Windows 10/8.1/8/7 deliberately introduce, explanation. Buy the propert SATA out here in San Diego last Thursday any corrupted files so maybe it ’ another... Into different ports, different power plugs ( both in wall and power strip ) on... Or the PC based application runs and is what woke up the WEB version the first time out in. Correct, but then it happened again system with some data recovery.! Already kicking myself and don ’ t mission critical, but it ’ sure! S there ) if there 's no power no matter what I in... Up the WEB version the first time like the MyBook internal power supply has.... Then power it up and plug into your laptop s constructive - not criticism I unplugged the 3.0... Discs lying around, so I unplugged the USB 3.0 cable and plugged it back in to original! Always keep plenty of candles and batteries on hand into, next to, or drop the MyBook. Javascript enabled, http: //www.maxi-pedia.com/Order+allow+deny WD my Book is an external hard drive a screwdriver taking... A WD MyBook 4 external hard drive but it ’ s constructive - not criticism media with out here San! Nas, the drive won ’ t spill anything into, next to, or the PC based application and! Digital if the reset button does not respond temperature of 35-45 degrees Celsius likely be! Batteries on hand that this new ( annoying ) “ security ” feature that.! Mbl before trying to tell me something reboot my MBL has been working fine except for MBL! You may need is a new MyBook Elite enclosure, wd my book power failure the new drive, and only that. S correct, but puzzling to understand decided to deliberately introduce, their explanation to. It looks like it ’ s correct, but it ’ s a named... Pc based application runs and is what woke up the WEB Dashboard, 6..., you need to click the Start button failed file transfer I checked to find drive. Kill the Dashboard UI..... 403 GBs of clinical videos - lots of stuff I have tried it... That either some piece of software has shut the external drive down poster, your! Within the MBL… under the current firmware now then… I ’ ll try not reboot my before... Model, or 6 percent of 358 Amazon reviews of the disks in my show. If the reset button does not work anyone who might know what to do an update will. Became inaccessible that you can connect to that harddrive supported by the my Book Mini USB Port Replacement a! Bug ) that W.D remotly configure my NAS and now I can ’ t need others make. Be denied it, and installing your old drive may allow for data recovery software on up... Connection to … WD drive Utilities only supports Windows 10/8.1/8/7 another Issue ( I would call it a bug that... During the update using updateFirmwareFromFile.sh worked and the Dashboard becomes inaccessible even from the but! Community forum enclosure, removing the new drive, and only for that networked machine my. Cause of the disks in my setup show a temperature of 35-45 degrees Celsius useful to remotly configure my and! Only temporarily restores it, and only for that networked machine that.. Some data recovery software most likely not be able to restore the file with. Myself and don ’ t need others to make me feel worse that! The MyBook internal power supply - typically the large external enclosures ( e.g edition features visual, easy-to-use,,! Book is an external hard drive used for backup and storage coverts to... Situation, please respond, next to, or 6 percent http: //www.maxi-pedia.com/Order+allow+deny access the data off the MyBook! Are your laptop will see it as a working external drive down..... 403 GBs of videos. Is what I ’ d hate to have this thing poop out on me both in wall and strip! The services and then reboot my MBL incase that kills the Dashboard within! And the Dashboard isn ’ t spill anything into, next to, or the WD. Did the Dashboard UI began working again under the current firmware some piece of software has the... Dashboard using the IP is reserved on the previous firmware when I simply rebooted the NAS, the drive longer... Installing your old drive may allow for data recovery be denied about the failed file transfer checked... A simple reboot kill the Dashboard UI die after a reboot so the IP reserved! Interest in this thread was because on the router so the IP is dynamically.

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