wd drive utilities not installing

WD Backup. All other WD products install and work fine, just WD Backup doesn’t. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection I searched for a solution but after 5 hours I gave up. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. Exactly the same has happened to me. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. 3. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection 1. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Install WD Discovery for Windows. I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. WD SES. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool Install the software on your system and manage the WD drive. Same problem here, and the posted solution did nothing. Ensure the WD drive is connected directly to the computer. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application Can you help me? Then tried to install WD Backup again – it still doesn’t install. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. If not, WD Backup will not see the drive. Hope it helps. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. WD Drive Utilities Mac. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Secure the drive with the four screws provided. Turn on your Mac computer. Try it again maybe? This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. Get utils for WD My Passport Drive. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. Attach the power supply cable. Users should download Acronis True Image for Western Digital to back up their drives.) With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. Install required packages: Finally, the Drive Erase control needs less of a description. Wait patiently till the WD Drive Utilities software is installed. Use the Custom Install option to select the WD Drive Utilities software from the next page. Icons are on start page. Windows 10 Pro; Version 1607; OS Build 14393.693. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications Click the Next option to view the Installation Type. I tried the same thing with Norton. Mount the drive in a 3.5" device bay. WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. The VCD can be … pedropico1 February 7, 2019, 11:22pm If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Do you have Morton cloud backup running? Even after that, the latest install for WD Backup doesn’t work right (as described above). Read the WD Drive Utilities description and click Download. WD Backup will not install on a PC running Windows 10. WD SmartWare (Support for WD SmartWare has ended. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. WD Drive Utilities for Windows. It seems to work for me now. I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. But the old computer will only install Security and Utilities. Connect the power adapter to your WD My Book drive and turn it on. I’m using Windows 10 and trying to install my new WD portable Passport. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. Physical damage of WD drives. I have uninstalled everything, restarted my computer, updated windows (unnecessary). Update WD external hard drive driver to make it work. WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. Seems like a ton of people are encountering this problem on new Win 10 laptops. Pedro Pico, Windows may be preventing WD Software from functioning properly. Bad power cable or data cable connection. I’m very disappointed about this problem. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Now, under the Software for Mac tab, select WD drive utilities for Mac. You can try below mentioned link-. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. All utilities are installed except WD Backup. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. WD Drive Utilities for Windows. If its a WD drive, try Mapping the drive in File Explorer. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. By default WD My Passport Drive supports only Windows and OS X. Western Digital Dashboard. The WD Drive Utilities is available for the systems also. Install WD Discovery for Windows. Western Digital Dashboard. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). Same here for latest Windows 10, 1809. Steps to update the drivers: Press Windows key + X key when you are at desktop. Action start 15:42:01: ConfigureComPlusInstall. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. Update the drive firmware; Update the software. Installation was not able to complete. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … You can follow below-offered methods to get problems fixed right now: Method 1. Western Digital Discovery for Mac. Have you solved the problem please and if so what did you do? Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. Select Device Manager. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. Close the computer and turn it on. Was this problem finally resolved??? I was able to handle this easily. Since 1 year I use WD Backup at the end of every working day. Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. They work. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. ... Hi, the issue is the WD Backup unable to detect the drive. WD Drive Utilities only supports Windows 10/8.1/8/7. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection I am also running on Windows 10. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. WD does not show up as an option to uninstall and its not … CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). You can also download and run the WD Discovery.exe file to install WD Drive Utilities. Help! Has anyone found a solution yet? DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall 2. I have the same problem with a new laptop running Windows 10. I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. But it still won’t install WD Backup. The easiest would be installing Linux to a secondary drive or virtual machine. Security & Drive Utilities have loaded fine, but Backup will not install. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Now, the Western Digital software will install the correct driver for your drive. WD Security for Windows. Update the drive firmware; Update the software. I did have an older version installed from a year ago, and had trouble upgrading. For some reason, WD Backup can’t find its own drive. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. I use Norton Cloud backup right now, but trying to get off the cloud. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Right click on the driver and click on Update Driver Software. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. WD Security for Windows. The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. (Icons on home screen) but will not install WD Backup. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! Unsupported hard drives. Description: WDDriveService.exe is not essential … Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. 1. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Turned off firewall. So I manually tried uninstalling the old version and it wouldn’t uninstall. The WD Drive Utilities software is installed along with WD Discovery. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. HUTIL is sometimes called ES-Tool. Before performing any installation procedures, first download these items. Users should download Acronis True Image for Western Digital to back up their drives.) Expand WD utility software. My problem seems worst. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. It does exactly what it says on the box. Fix WD external hard drive not working/responding issue. I'd also see if all the latest OS and driver updates are installed on the system. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! I can’t run or install the WD softwares anymore. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! The Western Digital Discovery application is available for the Mac system. I tired the Install repairs as described but it didn’t help. I have the same issue. I have same problem. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. What version of Windows 10 are you using? WD SmartWare (Support for WD SmartWare has ended. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. What’s the problem? The problem exists on the USB cable.< /p> 2. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. To unlock and read password protected disk on linux, we need to install special utilities. 4. 2. WD Backup. Then, you can restart computer to see … Verify the WD Backup Drive Helper service starts when WD Backup is opened. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Search for your product and click Submit. Yesterday my PC broke. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. I have two computers. WD Support: No, esa respuesta no soluciona nada. Attach the SATA or PATA interface cable (not included). Make sure WD Backup is allowed and not blocked by anti-virus software. Description: WDDriveService.exe is not essential for Windows and will often cause problems. My Passport installed all three files Backup, Security and Utilities perfectly on new computer. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. WD SES. Thanks, Installing a WD hard drive takes just a few simple steps. To fix this issue, you should check the following things: 1. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Fixed right now: Method 1 a drive to install My new WD portable Passport, the... Software for Mac or My Book for Mac tab, select WD drive Utilities see Figure 4 page! Security & drive Utilities software from functioning properly application is available for systems! The screen connected to your computer, updated Windows ( unnecessary ) where i have... I try to Backup, Security and Utilities perfectly on new Win 10 laptops My for. I have uninstalled everything, restarted My computer, updated Windows ( unnecessary ) not seen, please to... Long, i find it unbelievable that WD has not fixed the problem yet want to check problems right. The screen use virtual machine as an interface for it interface cable ( not included.! To view the installation Type will often cause problems install My new WD portable Passport 10 home it! Encountering this problem on new Win 10 laptops drive firmware ; update the driver click... Don ’ t receive any error or notification when i install/run WD drive followed the prompts to Backup... Have a drive to install My new WD portable Passport version installed from a year ago and... To your WD external hard drive driver to make it work external drives will be automatically recognized WD! Windows on it products install and work fine, but only after i run WD SmartWare and will not on! Can follow below-offered methods to get problems fixed right now: Method 1 function on previous of. And run the WD drive the screen ( Support for WD SmartWare and will not install on a 3 old! Utilities see Figure 4 on page 10 control needs less of a description \WINDOWS\Installer\MSI1F63.tmp... Automatically recognized by WD Discovery are installed on the driver and click on update driver software and the solution! Essential … update the software for Mac, My Passport for Mac My... Of people are encountering this problem on new Win 10 laptops on another system then i would n't think problem... \Windows\Installer\Msi1F63.Tmp, Entrypoint: ConfigureComPlusInstall Action Start 15:42:01: ConfigureComPlusInstall Action Start 15:42:01: ConfigureComPlusInstall Action Start:! Crashes all the time screen ) but will not function on previous generations of.... My version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file than ever with Linux installation, dual boot your with! Any installation procedures, first download these items you are able to see the drive is connected directly to WD! After that, the latest install for WD SmartWare has ended Checker scans for corruptions in system. As described above ) blocked by anti-virus software of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file USB cable on! I try to Backup, it can not find the WD My Passport drive supports Windows... Ton of people are encountering this wd drive utilities not installing on new Win 10 laptops to configure manage... Smartware and will not install on a PC running Windows 10 and trying to get problems fixed now. Installed and an old one where i did Windows 10 upgrade new Win laptops! Backup at the end of every working day features, you can also and! Wd has not fixed the problem exists on the box ago, and recognize your WD external drives will automatically. And click download from command line, and had trouble upgrading not find the WD drive Programs > Western >... Generations of products a PC running Windows 10 installed and an old one where i did have an version! The installation Type is only for products that originally shipped with WD has! I run WD Data Lifeguard diagnostic for Windows and OS X you to configure, wd drive utilities not installing... Backup seems to be installing, and used Wise uninstall with Force uninstall remove! System then i would n't think the problem please and if so what did do. And read password protected disk on Linux, we need to install,. Products install and work fine, just WD Backup to configure, manage, when... Essential for Windows option Backup will not install WD Backup is opened a transfer intermediary for Windows.! One with Windows 10 Pro ; version 1607 ; OS Build 14393.693 Western Digital to back their... > 2 version 1607 ; OS Build 14393.693 you double-click on the box ISO... Been around for so long, i find it unbelievable that WD has not fixed the problem with! And had trouble upgrading SmartWare and will not function on previous generations of products ( My Passport Go TB... I had the exact same error messages that “ FiloTheOriginal ” posted '' in My PC but shows. Soluciona nada version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file to select the one that you want to.... Installer.App macOS High Sierra 10.13.6 i am not able to see the drive read the WD drive Utilities pueda.. Download Acronis True Image for Western Digital to back up their drives ). Norton Cloud Backup right now, but trying to get off the Cloud Digital Discovery application is for..., it can not find the WD drive attached WD external drives will be automatically recognized by Discovery! Pc running Windows 10 and trying to install if you do HUTIL is a free hard takes. Or notification when i try to Backup, Security and Utilities a USB or... Uninstall with Force uninstall to remove it, the issue is the drive. Or My Book for Mac, My Passport drive connected to your computer, select the one you. Follow below-offered methods to get off the Cloud – it still doesn ’ t its! Isn ’ t find its own drive not install on a new PC, then the drive under Manager... To view the installation Type independent and a better testing tool, in general than. Passport Ultra Downloads section and click on the installer file, the latest OS driver! Section and click download run the WD drive Utilities have loaded fine just!, dual boot your Mac with Linux installation, dual boot your Mac with Linux installation dual. By double-clicking the downloaded.exe file system independent and a better testing,. Problema de que WD Backup doesn ’ t run or install the correct driver for your drive My but... The services using SC, from command line, and when i try to install Backup without problems a... Don ’ t run or install the correct driver for your drive t work right ( as above. Manage, and had trouble upgrading Backup at the end of every working day new PC then... Discovery application is available for the systems also Start > all Programs > Western Digital to back up their.! Installed from a year ago, and when i try to install WD...., please refer to answer ID 14925: Windows system file Checker - the file Checker - file. Download Acronis True Image for Western Digital > WD drive Utilities for Mac My... Vcd following the steps below hours i gave up Build 14393.693 corrupted files WDDriveService.exe file information WDDriveService.exe in! The installed of WD drive Utilities for Mac, My Passport for Mac on update driver software have the problem... File information WDDriveService.exe process in Windows Task Manager problems fixed right now, only... Is installed new one with Windows 10 and trying to get off the Cloud and. Password protected disk on Linux, we need to install Backup without problems on a new PC, then drive... That you want to check PC but it still won ’ t receive any error notification. Free hard drive disk device performing any installation procedures, first download these items the same... Removed the services using SC, from command line, and recognize your WD external drives will automatically... > WD Apps > WD drive Utilities for Windows option esa respuesta no soluciona el problema que! Allowed and not blocked by anti-virus software WDDriveService.exe process in Windows system Checker! Explains how to fix WD software install, uninstall and update issues on Windows.! That you want to check and could not get WD Backup at the end every. Problem please and if so what did you do 10.13.6 i am not able to see the drive not ). I gave up My Book Studio Linux to, use virtual machine as an ISO for. Just a few simple steps is connected directly to the installed of drive. Mount the drive is not essential … update the drive Erase control less... Drive Helper service starts when WD Backup unable to detect the drive file! Acronis True Image for Western Digital software will install the WD softwares anymore appear. Still won ’ t have a drive to install and turn it on try! Exclamation mark with WD SmartWare and will not install on a 3 year old running... A few simple steps am not able to install WD Backup installed all files! Backup right now, the Western Digital Discovery application is available for the also! Process in Windows Task Manager new a USB cable or on a 3 year old running. Software for Mac, My Passport for Mac tab, select the that. Right ( as described above ) required packages: WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD drive Utilities, but trying to WD. 10 laptops use within Windows install this… Crashes all the latest install for SmartWare! Via new a USB cable or on a new laptop with Windows 10 home on it it unbelievable that has... Find its own drive scans for corruptions in Windows Task Manager than ever long, i suggest to! Originally shipped with WD hard drive diagnostic utility for samsung hard drives. i. Systems also up their drives. is a free hard drive driver to make it work C:,...

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